Frequently Asked Questions
Everything you need to know about your Collective Shoes experience.
What is your return policy?
We offer a 30-day return policy on all unworn footwear in its original packaging. Please ensure the soles are free of scuffs and the tags are still attached.
How do I determine my correct shoe size?
Each product page features a detailed size guide. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between different styles.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pair sooner.
Are your shoes made from sustainable materials?
Collective Shoes is committed to ethical fashion. Many of our collections utilize recycled textiles, water-based glues, and responsibly sourced leather from gold-rated tanneries.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.